Fluent in French, English, and Spanish, he specializes in:
Successfully leads multicultural teams, ensuring operational excellence and a consistent brand experience.
Implements improvements, reducing processing times and enhancing customer experiences.
Leads impactful expansions, international rollouts ensuring technology, processes and training are aligned with corporate strategy for business growth keep a high level customer journey.
Proficient in maintaining service continuity during critical situations.
Develops and executes plans for sales and geographical expansions.
With leadership roles in Corporate 500 companies, as well as SMBs organizations, and extensive consulting experience, Franklin brings strategic vision and operational excellence to the table, with a ownership mentality in the execution, holding a Business degree from Universidad de Costa Rica and certifications from other institutions including Harvard University.
